On the other end show the dashboards a very insightfull overview of the statistics. Was really helpful to go through all of the elements and actually speak to someone about it and ask questions. Who Uses This Software? It was fine for the first few months when volumes weren’t massive, but its limitations have severely impacted productivity as volumes have increased. About Deskpro Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Its one of the Best customer support software I have ever seen. The tailoring of certain aspects of our DeskPro presense was infinitely more flexible than a lot of ticketing systems on the market that we tested.
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Decided to change to something better and went with deskpro. It’s fine, but there are better products out there.
And we need to use just one tool to track him: On the other end show the dashboards a very insightfull overview of the statistics. DeskPro dewkpro you organize. With this tool our customer support agent can track all communication channels with our customers by using just one tool.
Worthwhile booking a demo.
But I was very disappointed at some parts of their business model the “hidden” costs. Staffing and Recruiting, employees. Always kind and patient unlike some other Despro support.
IT Ticketing System (DeskPro)
Their support is good, they have a nice response time in any technical question or issue that we had. However, I dekspro say that they take their customer complains rather seriously which is why we’re with them even today. Very Very Very Positive.
No cons just wishes.
Cloud service, accessible anywhere, anytime Good organization of tasks, teams Customizable Cons: View full list of Customer Service Software. Home Help Desk Software Deskpro.
We have been using the Deskpro. This feature despro is worth it.
I like having one tool for all: Not Likely Extremely Likely. View full list of Knowledge Management Software. Great software for a great price. The user interface is simple ddskpro use and our agents and users appreciate the levels netwokr uptime offered by DeskPro. Knowing overall if the client who submitted a ticket is an overall happy client or a sad client. It was fine for the first few months when volumes weren’t massive, but its limitations have severely impacted productivity as volumes have increased.
Deskpro is the helpdesk platform newtork 21st century organizations, offering a modern, real-time web interface, flexible configuration netqork easy but powerful automation. Recommendations to other buyers: The interface-s both agent’s and admin’s are quite intuitive, I didn’t even know that there were manuals for them, I just started using them. Great Customer Support Software. We implemented Single Sign-On for our clients in less than 1 day, it was netwofk so very simple.
I can’t say I love anything about the software when it comes to day-to-day use though. We use it everyday and it hasn’t crashed on us unlike the last software we used so that is a real improvement. The ticketing system has reduced our response time and also allowed each member of the team to know exactly what is going on with a customer rather than having to ask around before doing anything, reduced faff time, which is exactly what we wanted it for.
Deskpro Reviews and Pricing –
Small structure use of Deskpro as ticketing system. So many options to choose from in which all help streamline our support and communication. Average Deskproo 18 Reviews 4.